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Terms and Conditions

MJS Platinum Services Ltd – T/A MJS EXEC

Data Protection Policy:
MJS Platinum Services Ltd T/A MJS EXEC is committed to ensuring that your privacy is protected and will only use and store your personal data in line with the EU General Data Protection Regulation 2016, the UK Data Protection Act 2018 and UK General Data Protection Regulation 2021. The data collected will be used for the purposes of processing and administrating your request for our services. We may share your personal data with other private hire operators in order to provide the service you have requested and to ensure that the information we hold about you is accurate and up to date. For further information and your rights on how the company uses your personal information, please view our full Privacy Policy section.

Terms and Conditions of Service:
Within the United Kingdom - in accordance with the Local Government (Miscellaneous Provisions) Act 1976 Wealden District Council Byelaws and Licence Conditions – Private Hire Driver Licences / Private Hire Vehicle Licences / Private Hire Operator Licences; MJS Platinum Services Ltd is a licenced Private Hire Vehicle (PHV) operator and you, the client, agree that by making a private hire booking with this company to be bound by the following conditions of service; The term client(s) and/or the passenger(s) refers to any individual, group or representative party of the client for whom a chauffeur driven licenced PHV is supplied directly or sub-contracted by MJS Platinum Services Ltd. The term ‘chauffeur’ refers to the licenced private hire driver supplied for the purpose of transportation of the passenger(s) for hire and reward on behalf of the client. For any booking made outside of the United Kingdom - any chauffeur driven licenced vehicle service sub-contracted by MJS Platinum Services Ltd will be subject to the relevant administration, regulation and jurisdiction of the country being travelled in and you, the client, agree to be bound by the relevant terms and conditions.

The quote generated on our online booking software is based on numerous factors such as the vehicle, date, time, specific requirements of the client, mileage, parking charges, tolls and additional services provided. If there is any change to the original information provided online or other form of booking this may incur an extra charge for the services on the original quote and we will inform the client of these changes as soon as possible. Any bookings made with less than 24 hours before travel may incur a premium charge and is subject to vehicle availability.

Any chauffeur driven PHV supplied directly or sub-contracted through MJS Platinum Services Ltd is insured to carry out private hire bookings with respect to third parties. This does not cover uninsured losses which would ordinarily be covered by travel insurance, which should be arranged by the client(s) or passenger(s) prior to travel, nor does it cover client(s) or passenger(s) personal protection, property or possessions. MJS Platinum Services Ltd does not accept liability for damage or loss caused by theft of or damage to property belonging to the client(s) or passenger(s).

The number of passengers to be carried in the PHV should be advised by the client(s) at the earliest opportunity preferably at the time of the booking in order that the most appropriate PHV can be selected for the journey. The type of PHV and maximum number of passengers permitted can be advised at the time of booking. In any case prior to any journey the chauffeur has a legal responsibility to ensure that the number of passengers carried does not exceed the maximum permitted under the PHV licence regulation and insurance policy.

GOV.UK law stipulates that smoking is not permitted inside any PHV supplied directly by or sub-contracted by MJS Platinum Services Ltd and ‘no smoking’ signs will be displayed within the PHV passenger compartment. Should a passenger wish to smoke, please advise the chauffeur who will find a safe and legal place to park at the earliest opportunity to allow the passenger to exit the PHV in order to smoke.

Whereupon a child seat or booster seat is required to be provided this should be notified at the time the booking is made. In the United Kingdom infants and children must normally use a child car seat until they’re 12 years old or 135 centimetres tall, whichever comes first. Children over 12 years old or more than 135cm tall must wear a seat belt. Infant height-based seats are known as ‘i-Size’ seats and they must be rearward facing until your child is over 15 months old. A child can use a forward-facing child car seat when they’re over 15 months old. The parent(s) or guardian(s) of the child remains responsible for the safety of the child at all times and must check that the seat provided is suitable for the height and weight of the child. The chauffeur reserves the right to refuse to carry the child if these requirements are not adhered to and a booking cancellation fee may apply.

Dogs and small animals:
GOV.UK - under the provisions of the Private Hire Vehicles (Carriage of Guide Dogs etc.) Act 2002 any PHV supplied directly by or sub-contracted by MJS Platinum Services Ltd will carry any assistance dog accompanying a disabled person based upon a request made by the client(s) at the time of the booking. The carriage of any other dog or small animal may be allowed at the discretion of the chauffeur of any PHV supplied directly or sub-contracted by MJS Platinum Services Ltd. In any case the animal must be accompanied by a passenger handler and controlled appropriately by the use of a lead or secure travel cage. The client(s) or passenger(s) agree to indemnify MJS Platinum Services Ltd and the chauffeur for the death of or any injury to the animal before, during and after the journey.

In order to select the most appropriate PHV for the journey the number and size of any pieces of luggage required to be carried should be advised by the client(s) or passenger(s) at the earliest opportunity and preferably at the time of the booking. The chauffeur reserves the right to refuse to carry any excess luggage which does not in the opinion of the chauffeur fit safely and securely in the rear luggage compartment or boot of the PHV. Small luggage items are permitted within the passenger compartment but passengers shall exercise care with regard to the interior fittings, seats and surfaces in order to prevent any damage. Any item of personal property in the possession of any passenger(s) or any property contained within or on any luggage item carried in the PHV or in the care of an MJS Platinum Services Ltd representative remains the sole responsibility of the client(s) or passenger(s) with respect to the governance of the possession of these items under the relevant regulations, licences and laws of the country being travelled in. The client agrees to indemnify any chauffeur supplied directly by or sub-contracted by MJS Platinum Services Ltd for any loss caused by theft of or damage to the property.

Travel Liability:
MJS Platinum Services Ltd will not accept liability for any delays caused before, during and after the journey, including but not limited to adverse weather, traffic conditions, road traffic accidents, driver illness, acts of god, roadworks, strike action or as a result of action taken to comply with instructions given by a law enforcement officer. Liability is not accepted for any delays caused by actions taken or decisions made by the chauffeur including but not limited to maintaining the safe and legal operation of the vehicle along a route taken in good faith to be the most appropriate given the conditions, nor delays caused by any instructions given by any client(s) or passenger(s) expressing a preference to a particular route or for any delay otherwise caused by the client(s) or passenger(s) howsoever arising. Charges for parking, road and bridge tolls are classified as an expense which may be incurred by the chauffeur supplied directly by or sub-contracted by MJS Platinum Services Ltd when necessary in order to fulfil the requirements and completion of any booking the cost of which shall be charged to the client.

Route and Access Policy:
The route selection made by the chauffeur will be based on taking the most appropriate route with due regard to the comfort and safety of the passenger(s) and the expected duration of any journey. The chauffeur will use a combination of local knowledge, GPS and live traffic information available before and during the route. The route taken may not necessarily be the shortest route. The client(s) or passenger(s) may express a preference over a particular route prior to commencement of the journey but should be aware that additional mileage or time charges may apply. The chauffeur is obligated by law not to stop on a red-route in order to pick up or set down any passenger(s) during the hours of operation and will also comply with any other parking or traffic regulatory signs and restrictions. In relation to any vehicle access requirements the client(s) or passenger(s) should advise MJS Platinum Services Ltd of any special instructions at the time of booking or at the earliest opportunity prior to the journey.

Damage and Soiling Policy:
The client agrees to indemnify MJS Platinum Services Ltd for any damage or excess soiling to the PHV caused by any passenger(s), member of their party or animal. The opening and closing of the PHV doors will remain the responsibility of the chauffeur in order to prevent injury to the passenger(s) or third parties and damage to the PHV and other property. If any passenger chooses to open their own door liability for any damage caused to the PHV or other property will pass onto them which will be declared to all parties involved at the time. The normal soiling of seats, carpets and mats such as caused by footwear and accidental spillage of water by any passenger(s) or animal is acceptable, however excess soiling caused by food and drink or other fluids will require a deep clean or valet. Any cost for the repair of the damage or deep clean/valet under any of the circumstances above and in some cases the time that the PHV is rendered out of service in order to do so will be charged to the client.

Lost Property:
At the end of each journey the chauffeur will immediately check the PHV for any property accidentally left behind or as soon as reasonably practicable thereafter and notify the passenger using the quickest means possible. Any passenger who believes that they may have lost any property in any PHV supplied directly or sub-contracted by MJS Platinum Services Ltd should immediately notify us as soon as possible. A record of any lost property found in any PHV supplied by MJS Platinum Services Ltd will be kept and maintained. Reasonable steps will be made to reunite the property with its rightful owner as soon as possible however the chauffeur will in any event within a maximum of 48 hours take the property to a convenient police station and leave it in the custody of the officer in charge and obtain a receipt.

Non-Disclosure Agreements:
MJS Platinum Services Ltd is happy to discuss and arrange a non-disclosure agreement with the client(s). A copy should be in the possession of each party in advance of the commencement of the booking. Sufficient time will be allowed for each party to carefully read any such document in full and agree with the terms therein prior to any signing. The chauffeur will be under no obligation to sign a non-disclosure agreement if not in agreement with the terms therein.

Cancellation Policy:
A 100% cancellation fee will apply and be charged by MJS Platinum Services Ltd for any booking cancelled within 24 hours prior to commencement of the original start time of the booking which will be payable by the client(s). This will not apply if the booking is moved forward or backward to the previous or following day or more provided that the booking is maintained by This cancellation fee will also apply in cases where the booking has commenced and the client(s) and/or passenger(s) wishes to cut short the original terms of the booking for any reason.

Complaints Policy:
MJS Platinum Services Ltd seeks to provide and deliver an unrivalled service for our client(s) and/or passenger(s) with the highest possible standards in mind. As part of our customer service we would welcome any feedback from our client(s) and/or passenger(s) in order to monitor, develop and where necessary improve our services. If the client(s) and/or passenger(s) wish to complain about any part of our services please bring this to the attention of the chauffeur initially in order to try and resolve the issue at the earliest opportunity. If the response and actions of the chauffeur is deemed unsatisfactory by any party then any further complaint should be sent in writing by the client(s) and/or passenger(s) to - The matter will be investigated by MJS Platinum Services Ltd and will seek to provide a written response to all parties involved within 14 days from receipt of the written complaint. If the client(s) and/or passenger(s) remains dissatisfied with the response made by MJS Platinum Services Ltd a formal complaint may be made in writing to: Licensing Team, Rother and Wealden Shared Environmental Health Service, Rother District Council Town Hall, Bexhill-on-Sea, East Sussex, TN39 3JX. Tel: +44 (0)1424 787550 Email - The complainant must state the nature of the complaint, the date, time and locations of the booking, the name of the operator (MJS Platinum Services Ltd), the name of the chauffeur, the make and type of the PHV and registration number if known.

The Law:
You the client and/or passenger, agree that subject always to the ability of MJS Platinum Services Ltd T/A MJS Exec to confirm the booking, we will be acting as your agent for any chauffeur services provided on a sub-contracted basis with another operator within the United Kingdom or any other country. The services provided will be subject to the relevant operator's standard terms and conditions and/or tariffs currently in force, and you, the client and/or passenger agree to be bound by the relevant terms and conditions and to indemnify MJS Platinum Services Ltd T/A MJS Exec against any legal responsibility and/or with respect to any insurance claim made by the sub-contracted operator, chauffeur or any other person, and on behalf of any company, corporation or organisation.

These terms and conditions are to be construed in accordance with the relevant current laws of the United Kingdom and/or any other country in which the client is travelling and submit to the relevant jurisdiction and courts of that country. The client(s) and/or passenger(s) acknowledges that in agreeing to the entirety of these terms and conditions that they do not rely on and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in the terms and conditions set out above.

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